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23rd March, 2023
Problems using the Customs Declaration Service to move goods across the border should be reported using a new online form.
The form can be accessed here: https://tax.service.gov.uk/submissions/new-form/report-problem-submitting-declaration-using-customs-declaration-service
The online form has been introduced by HMRC to make resolving issues with the Customs Declaration
Process as easy as possible, urgent enquires will be dealt with in 2 hours, and all other
enquires should have a response within 24 hours.
However, if the problem relates to:
- registering for CDS service - please email ISBC.eoricontact@hmrc.gov.uk
- CDS Dashboard in GOV.UK service webpages or interfaces - raise a support ticket by selecting the ‘Get help with this page’ link at the bottom of the screen that identifies the issue.
- Trader Dress Rehearsal issues email tdrcommunications@hmrc.gov.uk
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